Refund policy

Return and Refund Policy

Right of Withdrawal (First Delivery)

You have a 14-day right of withdrawal from the day you receive your first delivery, whether purchased as a single order or as the first shipment of a subscription. This means you can cancel your order within 14 days without giving any reason.

To use your right of withdrawal, tell us before the 14 days have passed, by email to hello@goodforme.com or by using the cancellation form included with your order confirmation. A clear statement that you wish to cancel is enough. We will then send you instructions on how and where to return the product.

Return the product to us without undue delay and no later than 14 days after you notified us of your withdrawal. You are responsible for the cost of return shipping.

Sealed Products

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed products whose seal has been broken after delivery. Please do not open the seal if you are considering returning the product.

Subscriptions: Cancelling or Changing Future Deliveries

The right of withdrawal applies to the first delivery of a subscription. Subsequent deliveries within a subscription are identical to your first delivery, so the right of withdrawal does not apply to them.

To change, pause, or cancel your subscription, use the link in your order confirmation email or contact customer service no later than 14 days after your billing date. If you cancel within this window, your upcoming delivery will not be dispatched or charged. If you cancel after this deadline, your next scheduled shipment will still be dispatched and charged, and the cancellation will take effect from the following shipment onward.

We do not accept shipments returned to us as cash on delivery.

Damages and Issues

Please inspect your order upon reception and contact us at hello@goodforme.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to every delivery, including subscription deliveries, and does not limit your statutory rights for defective products.

Refunds

If you withdraw from your purchase, we will refund all payments received from you, including the original standard delivery cost, without undue delay and no later than 14 days after we received your notice of withdrawal. We may withhold the refund until we have received the product back or you have provided proof that you have sent it, whichever comes first.

The refund is made to your original payment method. Please note it can take additional time for your bank or card provider to process and post the refund.

If you have not received your refund within 14 days of returning the product, please contact us at hello@goodforme.com.